Feargal Quinn set up his first grocery store in competition with his own family, and built Superquinn into a chain employing 5,000 people with an international reputation for customer and staff satisfaction. Elected to Seanad Eireann, he has been a force for change in Ireland all his life.
Category: Biography/Memoir, Business
In this witty, engaging and deeply personal memoir, Superquinn founder and Senator Feargal Quinn shares his memories of the ups and downs of business and public life in Ireland over seven decades. He recalls his family’s commercial and political roots, his childhood at Red Island holiday camp and his battles to succeed in the face of personal tragedy. He reflects on the culture of innovation he introduced in Superquinn, and his decision to sell the company that bore his name.
Quinntessential Feargal provides a unique insight into the life and career of one of Ireland’s best-known entrepreneurs.
Feargal Quinn founded Superquinn, the Irish supermarket group, in 1960 and was its Managing Director for many years during which it built an international reputation for excellence in customer service. His bestselling book Crowning the Customer (O’Brien Press) is used by multi-national companies as the essential customer care manual. It has been translated into several languages.
Feargal Quinn is a board member of a number of international retailing organisations, and has received two honorary doctorates. In 1993 he was elected to the Irish Senate as an independent member. Feargal's television series "Feargal Quinn's Retail Therapy" has seen many small business turned around in recessionary times.
beautifully produced … an almost childlike enthusiasm that makes you feel that underneath the success, this is a nice guy
witty and engaging … offers an intimate insight into the life of a celebrated Irish businessman
gives a unique insight into the life and times of one of Ireland’s best-known figures in business and politics
it is in this memoir’s asides, where he quietly, almost in passing, pinpoints what really matters in life that his essence truly shows
penned in an affable, easy-going style, Feargal Quinn’s new memoir offers a fascinating insight … filled with tips for anyone interested in business and sales … extremely readable … an engaging story of a remarkable and decent man
