Feargal Quinn founded Superquinn, the Irish supermarket group, in 1960 and was its Managing Director for many years during which it built an international reputation for excellence in customer service. His bestselling book Crowning the Customer (O’Brien Press) is used by multi-national companies as the essential customer care manual. It has been translated into several languages.
Feargal Quinn was a board member of a number of international retailing organisations, and received two honorary doctorates. In 1993 he was elected to the Irish Senate as an independent member, where he served until 2016, introducing many innovative bills. He was also chairman of An Post, modernising Ireland's postal network. Feargal's television series "Feargal Quinn's Retail Therapy" saw seen many small business turned around in recessionary times.
Feargal Quinn died on 24 April 2019.
Author, businessman and Senator Feargal Quinn uses real-life examples from the first two series of RTÉ TV's hit programme, Feargal Quinn's Retail Therapy, as well as valuable experiences gained in his fifty-year career in business, to explain exactly how to do make your business work in good times and bad.
How to become Customer Driven
Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide for people who run businesses or work in them.
Feargal Quinn set up his first grocery store in competition with his own family, and built Superquinn into a chain employing 5,000 people with an international reputation for customer and staff satisfaction. Elected to Seanad Eireann, he has been a force for change in Ireland all his life.