Feargal Quinn set up his first grocery store in competition with his own family, and built Superquinn into a chain employing 5,000 people with an international reputation for customer and staff satisfaction. Elected to Seanad Eireann, he has been a force for change in Ireland all his life.
How to become Customer Driven
Customer service is the competitive business battleground of the twenty-first century. This book is a hands-on guide for people who run businesses or work in them.
Author, businessman and Senator Feargal Quinn uses real-life examples from the first two series of RTÉ TV's hit programme, Feargal Quinn's Retail Therapy, as well as valuable experiences gained in his fifty-year career in business, to explain exactly how to do make your business work in good times and bad.